Service Management

Microsoft Dynamics CRM has built-in support for service, which Absalon add-on has expanded with support for service plans, installation, recurring and scheduled service cases. By gathering all the functionality in the same place, in the CRM, you utilize already existing information about customers, contacts, and activities.

Processes and functionalities
Microsoft Dynamics CRM
  • Case management with SLA
  • Microsoft Dynamics CRM has functionality for contract management that will help you get an overview of periods, rates and currencies etc
  • Integration with Outlook activities
Absalon add-on
  • Installation management for the identification of existing installations such as machinery, equipment and products at your customers
  • Add and follow the installation components
  • Service Plans: add installations to a service plan and get control over when and where the services will be performed
  • Work on the field, on- and offline, with Absalon Service app
  • Follow up the maintenance work historically and onwards
  • Register service cases within service plans, for installations and users
  • Create service orders after completing the work, use it for billing purposes and sign in our mobile app solution
Microsoft add-on products for Business Intelligence
  • Use Microsoft Business Intelligence, e.g. Power Pivot, to clarify the status and plan the work in the best way
User experience
  • With an easy to use interface and great opportunities for visualization on the user level, the work can be planned in the best way to exploit the resources right and follow-up service based on contract level.
  • With Absalon Service app, users can work online or offline and quickly enter new data.